Last updated: 20 August 2026
1. About this policy
Prime Move Australia is an Australian moving and removalist business. We respect your privacy and aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.
2. Personal information we may collect
Depending on how you contact us and the services you request, we may collect:
- your name, phone number and email address;
- pickup and delivery addresses or suburbs;
- preferred moving dates, times and booking information;
- information about the size and type of move, property type, stairs, lifts, parking and access;
- details of furniture, boxes, fragile, heavy, oversized or specialty items;
- packing, unpacking, assembly or other service requirements;
- communications, feedback, complaints and other information you voluntarily provide; and
- basic website and device information where cookies, hosting logs or analytics are used.
3. How we collect information
We may collect personal information through our website Free Quote and Book Your Move forms, by phone or email, through Facebook, Instagram or Meta lead forms and advertising, through WhatsApp, and through other customer enquiries or communications. We may also receive information from a person acting on your behalf, where reasonably necessary for the requested service.
4. How we use personal information
We may use personal information to:
- respond to enquiries and prepare moving quotes;
- assess move requirements, access, timing and suitable resources;
- arrange, confirm and manage bookings;
- communicate with customers before, during and after a move;
- provide moving, packing and related services;
- process payments, maintain records and administer the business;
- manage feedback, complaints, claims and legal obligations; and
- maintain and improve our website, services and customer communications.
5. Sharing personal information
We do not sell personal information. We may share information with employees, contractors, drivers and service providers where reasonably necessary to operate the business or provide the requested service. This may include website hosting, email delivery, communications, payment, accounting or technology providers. We may also disclose information where required or authorised by law.
6. Meta, Facebook and Instagram
If you submit information through a Meta, Facebook or Instagram lead form, advertisement, message or other service, Meta may collect and process information under its own privacy practices and terms. Prime Move Australia receives the information you choose to submit so we can respond to your enquiry, prepare a quote or arrange a booking. You should review Meta’s privacy information for details about how Meta handles information on its platforms.
7. Cookies, analytics and third-party services
Our website may use essential cookies or similar technologies needed for website operation. Website hosting providers may also process technical information such as IP address, browser type, device information, pages requested and access times for security, performance and service delivery. If analytics or advertising measurement tools are enabled, they may use cookies or similar technologies subject to the relevant provider’s privacy practices. You can manage cookies through your browser settings, although disabling some cookies may affect website operation.
8. Security and retention
We take reasonable measures appropriate to the nature of the information to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy, business records, dispute management and legal obligations.
9. Access, correction and privacy concerns
You may contact us to request access to, or correction of, personal information we hold about you, or to raise a privacy concern. We may need to verify your identity before responding.
Email: info@primemoveaustralia.com.au
Business: Prime Move Australia
Location: Australia